Terms And Conditions

Gardeners Primrose Hill Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Primrose Hill provides gardening and related services to residential and commercial clients. By making a booking, requesting a quotation, or allowing our gardeners to commence work at your property, you agree to be bound by these Terms and Conditions.

Please read these Terms and Conditions carefully before placing any booking for gardening services. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions the following expressions have the following meanings:

Client means the person, firm, or company requesting the services of Gardeners Primrose Hill.

Company, we, us, our means Gardeners Primrose Hill and any gardeners, subcontractors, or representatives engaged by us to provide services.

Services means any gardening, garden maintenance, planting, lawn care, hedge trimming, garden clearance, landscaping preparation, or any other services provided by the Company.

Property means the outdoor or garden area at which the Services are to be carried out, including any access ways, driveways, and outbuildings necessary for the performance of the Services.

Booking means a confirmed request by the Client for Services on a particular date or schedule.

2. Scope of Services

2.1 The Company provides gardening and related services in the United Kingdom within the areas in which we operate from time to time. The specific Services to be provided, together with any particular instructions or requirements, will be agreed with the Client before work begins.

2.2 Unless otherwise agreed in writing, the Services will not include structural building work, electrical work, plumbing, tree surgery at height, or any activity requiring specialised licenses or certifications beyond standard gardening and grounds maintenance.

2.3 The Company may decline to carry out any task which, in its reasonable opinion, is unsafe, unlawful, or beyond the agreed scope of the Services.

3. Booking Process

3.1 Clients may request a quotation or booking by contacting the Company and providing details of the Property, the nature of the work required, and preferred dates and times.

3.2 Any quotation provided is based on the information supplied by the Client. The Company reserves the right to amend the quotation if, upon arrival at the Property, the actual condition, size, access, or complexity of the work differs from that described.

3.3 A Booking is only confirmed when the Company has accepted the request for Services and, where applicable, the Client has accepted the quotation and paid any required deposit.

3.4 For regular maintenance Services, the Company may agree a recurring schedule. Such arrangements are ongoing until cancelled by either party in accordance with these Terms and Conditions.

3.5 The Client is responsible for ensuring that all details provided to the Company are accurate and up to date, including the Property address and any access instructions.

4. Access to the Property

4.1 The Client must ensure that on the agreed date and time of the Booking the Company has safe and reasonable access to the Property, including any keys, codes, or permits required.

4.2 If the gardeners are unable to gain access to the Property or cannot carry out the Services due to circumstances within the Client's control, the Company may charge a call-out or cancellation fee as set out in section 7.

4.3 The Client must ensure that pets and children are kept away from the working area for the duration of the Services for their own safety and to allow the gardeners to perform their work efficiently.

5. Client Responsibilities

5.1 The Client is responsible for informing the Company of any particular hazards, restrictions, or sensitivities at the Property, including fragile surfaces, underground services, ponds, wildlife habitats, or protected plants.

5.2 If the Client requires the use of specific products, such as organic treatments or particular fertilisers, this must be agreed in advance. Additional charges may apply for specialist materials.

5.3 The Client must ensure that any mains water supply, outdoor electrical sockets, or other facilities required for the Services are available and safe to use, unless expressly agreed otherwise.

5.4 The Client must not instruct the gardeners to undertake work that is unsafe, illegal, or beyond the agreed scope of the Services. The Company reserves the right to refuse any such request.

6. Payments and Charges

6.1 The price of the Services will be as stated in the quotation or as otherwise agreed between the Company and the Client. Prices may be based on an hourly rate, a fixed price for the job, or a regular maintenance fee.

6.2 Unless otherwise agreed in writing, payment is due upon completion of the Services on the day of the visit. For larger projects or ongoing contracts, the Company may require a deposit or staged payments, as set out in the quotation.

6.3 The Company accepts payment by commonly used methods in the United Kingdom. Specific payment options will be communicated to the Client at the time of booking or invoicing.

6.4 Invoices are payable within the time stated on the invoice. If no time is stated, payment is due immediately upon receipt.

6.5 If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at a reasonable rate in line with applicable UK law, together with any reasonable costs incurred in recovering the debt.

6.6 The Company may suspend or cancel future Bookings if the Client has outstanding unpaid invoices.

7. Cancellations and Rescheduling

7.1 The Client may cancel or reschedule a Booking by giving the Company reasonable prior notice. Unless otherwise agreed, a minimum of 24 hours' notice is required for standard maintenance visits and 48 hours for larger or full-day projects.

7.2 If the Client cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee, which will typically be a reasonable proportion of the quoted price or a set call-out charge to cover costs and lost time.

7.3 If the Client fails to provide access to the Property at the agreed time, or if the work cannot be carried out due to circumstances within the Client's control, this may be treated as a late cancellation and the applicable fee may be charged.

7.4 The Company reserves the right to cancel or reschedule a Booking due to adverse weather conditions, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases, the Company will seek to agree a new date with the Client as soon as reasonably practicable.

7.5 No cancellation fee will be charged where the Company cancels due to circumstances within its control, unless an alternative date acceptable to the Client is refused.

8. Waste Removal and Environmental Regulations

8.1 Garden waste produced as a result of the Services, such as grass cuttings, leaves, branches, and plant material, will be managed in accordance with applicable UK environmental and waste regulations.

8.2 Unless expressly included in the quotation, waste removal is not automatically part of the Services. The Client must confirm in advance if they require the Company to remove garden waste from the Property.

8.3 If the Client chooses not to include waste removal, the gardeners will neatly bag or stack the waste at a designated location within the Property, provided there is sufficient space to do so.

8.4 Where waste removal is requested and agreed, additional charges may apply based on the volume and type of waste to be removed, together with any disposal fees and labour costs.

8.5 The Company complies with relevant UK regulations for the carriage and disposal of green waste and will use licensed facilities where required.

8.6 The Company does not remove hazardous waste, contaminated soil, asbestos, large amounts of builders' rubble, or any materials that require specialist disposal methods. In such cases, the Client is responsible for arranging disposal through appropriate channels.

9. Health and Safety

9.1 The Company takes health and safety seriously and will carry out the Services using reasonable skill and care, in accordance with relevant UK health and safety standards for gardening and grounds maintenance.

9.2 Gardeners will use appropriate tools and personal protective equipment as required for the tasks undertaken.

9.3 The Client must not ask gardeners to use unsafe equipment, to work at unsafe heights, or to perform tasks that would breach health and safety regulations or guidance.

9.4 The Client is responsible for ensuring the general safety of the Property, including clear access routes, stable surfaces, and adequate lighting where necessary.

10. Liability and Insurance

10.1 The Company will perform the Services with reasonable care and skill. If the Client believes that any part of the Services has been carried out negligently or not in accordance with these Terms and Conditions, the Client must notify the Company as soon as reasonably possible so that any issues can be investigated and, where appropriate, remedied.

10.2 The Company maintains appropriate insurance cover in respect of public liability in connection with the Services. Details of this insurance can be provided upon request.

10.3 The Company's liability for any loss or damage suffered by the Client as a result of the Services is limited to direct losses and to the amount of the fees paid or payable for the relevant Services, except where such limitation is not permitted by law.

10.4 The Company is not liable for any indirect or consequential loss, loss of enjoyment, loss of profits, or loss of opportunity, arising from the provision or non-provision of the Services, except where such exclusion is not permitted by law.

10.5 The Company is not responsible for pre-existing damage or defects at the Property, for damage resulting from inherent risks in the Client's chosen design or materials, or for issues arising from pests, diseases, extreme weather, natural events, or factors beyond the Company's control.

10.6 The Client is responsible for the ongoing care of any plants, turf, or seeded areas after the completion of the Services. The Company cannot guarantee the long-term performance or survival of living plants, as this depends on conditions, maintenance, and factors outside its control.

11. Materials, Plants, and Guarantees

11.1 Any plants, materials, or products supplied by the Company will be of reasonable quality and suitable for general garden use, unless a specific product has been requested by the Client.

11.2 All delivery times for plants and materials are estimates. The Company is not liable for delays caused by suppliers, transport issues, or availability of stock.

11.3 Where the Company agrees a guarantee in respect of specific works or materials, the terms of that guarantee will be set out separately. Such guarantees may be subject to the Client following appropriate care and maintenance instructions.

12. Complaints and Disputes

12.1 If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 48 hours of completion of the visit or project, so that the matter can be addressed promptly.

12.2 The Company will investigate any complaint in good faith and may, at its discretion, offer to re-visit the Property, rectify any issues, or offer a partial refund where appropriate.

12.3 These internal procedures do not affect the Client's statutory rights under UK consumer law.

13. Data Protection and Privacy

13.1 The Company will collect and use personal data provided by the Client, such as name, address, and contact details, solely for the purposes of providing the Services, managing Bookings, issuing invoices, and handling enquiries.

13.2 The Company will take reasonable steps to keep personal data secure and will not sell or share such information with third parties except where required to deliver the Services, comply with legal obligations, or enforce these Terms and Conditions.

14. Amendments to Terms

14.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or business practices.

14.2 The version of the Terms and Conditions in force at the time of the Client's Booking will apply to that Booking, unless a change is required by law or agreed with the Client.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior discussions, correspondence, or understandings.

By confirming a Booking or allowing our gardeners to commence work at your Property, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.